Refunds

We want nobody to pay for something they did not mean to buy.

Last changed on 13 November 2026.

The trial

£1 for 7 days, then £39.99 every 4 weeks. Cancel at any time. We email you 2 days before the 7 days end. The £1 is not refunded.

A renewal you forgot to cancel

If your plan renewed and you have not made or changed a code, or downloaded one, since that payment, write to [CONTACT EMAIL] within 14 days of it. We refund the payment in full and end the plan.

A fault we could not fix

If the service did not work for you because of a fault on our side and we could not fix it, we refund the time you could not use.

How refunds are paid

Paddle, our payment partner, pays refunds back to the card or account you paid with. It can take up to 10 days to arrive. Your rights under UK consumer law are not changed by this page.